DIY and DIFM Segments Another study, the Auto Care Association’s E-tailing in the Automotive Aftermarket, surveyed both technicians and end consumers (as compared to the UPS study which focused solely on end-use consumers). The study looked at parts DIY (Do-it-Yourself) and DIFM (Do-it-For-Me) segments are purchasing online. DIYers are purchasing parts such as filters, glass and lighting products, and electrical parts…
Millennials vs. Older Age Groups “Defined as individuals ages 18-34, millennials are far more likely to use mobile devices and social media versus older age groups. They tend to select faster shipping options, however, they are willing to wait twice as long for deliveries versus older age groups. Millennials also want packages delivered to locations other than their homes, whereas…
Men vs. Women According to the research, “Men are more patient than women when it comes to receiving their online orders, willing to wait almost twice as long for their deliveries. A large number of men want packages delivered to locations other than their homes, whereas the majority of women prefer to have packages delivered to their homes. Women are…
E-commerce continues to be on a rapid path of growth in the automotive aftermarket industry, especially as the average age of automobiles climbs beyond its current record of 11.4 years. According to new research by UPS and comScore, 56% of online automotive parts and accessories shoppers are making their purchases online – an 8% increase over the previous year. Automotive aftermarket…
The increasing influence of digital transformation is reshaping the global automotive industry. Automotive aftermarket, the secondary market of the automotive industry is also experiencing this paradigm shift from traditional legacy systems to the digitalized world powered by Big Data, Predictive Analytics, Mobility and IoT. In the automotive aftermarket world, Electronic inventory management and ordering systems were available and extensively used long before…
In one of the most important automotive aftermarket industry trends, digital influence is driving billions of dollars in retail sales and it’s not stopping. Our latest automotive aftermarket industry trends forecast shows that digital will influence nearly $152 billion in parts and accessory sales. That’s through all retail channels by 2021. This includes offline retail through chain stores like AutoZone or Advance Auto,…
